Resume
The formal version—that is, the one-pager. For the story behind these projects, see my work portfolio.
Professional Summary
Learning experience designer and instructional technologist with 5+ years of experience designing and delivering technical training programs for enterprise SaaS platforms—specializing in AI-assisted content development, scalable learning systems, and data-driven assessment. Proven track record managing global training initiatives and building custom learning infrastructure that makes training measurable. Doctoral candidate researching AI-assisted learning analytics for online learning environments.
Professional Experience
Learning Experience Designer 2
Jamf
2020 – Present
Remote
Jamf manages 30+ million Apple devices for 75,000+ organizations globally, serving approximately 65% of the Fortune 500.
- •Lead ongoing project management and content development for Jamf Pro Certified Admin (Jamf 300), a four-day technical certification course covering advanced scripting (zsh), API integration, automated deployment workflows, and enterprise security configurations for IT professionals
- •Pioneered AI-assisted workflows for training content development, implementing AI-powered copy editing processes that reduced content review cycles while maintaining quality standards
- •Designed and launched technical training programs supporting complex customer implementations, collaborating with Product Support, Professional Services, and Customer Success teams to identify common technical pain points and proactively address them through targeted enablement
- •Led cross-functional development and global launch of Jamf School Certified Tech (Jamf 240), which is delivered in six languages, achieving 6.2% increase in customer satisfaction through data-driven analysis of training effectiveness
- •Managed custom software development for course delivery infrastructure, including migration to Heretto DITA-based CCMS and deployment of secure testing platform using Caveon Scorpion
- •Assess training needs and knowledge gaps through close collaboration with Customer Support teams to understand where customers encounter obstacles and design training to unblock them
- •Created and refined Agile-based content development processes, incorporating adult learning principles and instructional design best practices, while mentoring new team members
- •Designed and launched Jamf Educator, an asynchronous certification platform for K-12 educators, synthesizing requirements from Sales, Support, and Education teams
- •Manage LMS governance and content lifecycle for global customer education programs supporting thousands of learners annually
EdTech Lead / Secondary Teacher
Horizon Christian School
2014 – 2022
Hood River, OR
- •Led school-wide technology enablement initiative, designing and facilitating 40+ hours of professional development that equipped teachers to troubleshoot and support student technology issues, effectively creating an internal support infrastructure
- •Coordinated cross-functional implementation teams including teachers, administrators, IT staff, and vendors to ensure successful technology adoption across 300+ users
- •Designed tiered training programs for Microsoft Teams, OneNote, and iPad integration, incorporating needs assessment, hands-on practice, and ongoing support structures
- •Rapidly scaled IT infrastructure within 72 hours at onset of COVID-19 pandemic, enabling continuity of instruction through emergency remote learning transition
- •Managed Microsoft 365 administration, serving as primary technical resource for faculty troubleshooting and support escalation
- •Served as English Department Head, designing curriculum scope and sequence with focus on learning architecture and instructional scaffolding
Copy Editor
Wipf and Stock Publishers
2011 – 2014
Eugene, OR
- •Copyedited and proofread 60+ books annually, ensuring compliance with Chicago Manual of Style
- •Collaborated with authors and editors to resolve issues and maintain high editorial standards
Education
Ed.D. Educational Technology
Boise State University
Dissertation focus: AI-assisted learning analytics for online learning environments
Expected 2027
M.Ed. Instructional Design
Western Governors University
2020
M.A.T.S. Church History
George Fox University
2016
B.A. Liberal Studies
Portland State University
2010